Shipping policy

Welcome to WAGS! We are committed to delivering your orders safely and on time. Please read our shipping policy to understand how we handle shipping, delivery, and associated processes.

1. Shipping Destinations

We currently ship to all regions within Egypt. If you would like us to deliver outside Egypt, please contact our support team at [insert contact email/phone number].

2. Shipping Timeframes

Order Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment.
Delivery Time: Depending on your location, delivery typically takes:
- Cairo and Giza: 1-3 business days
- Other Regions in Egypt: 3-7 business days

3. Shipping Costs

Shipping charges vary depending on the delivery location and the weight of your order. The exact cost will be calculated during checkout.
Enjoy free shipping on orders over [insert minimum order value, e.g., 1,000 EGP].

4. Tracking Your Order

Once your order is shipped, we will send you a confirmation email or SMS containing your tracking number and a link to track your shipment.

5. Delivery Issues

Missed Delivery: If a delivery attempt fails, our courier will contact you to reschedule.
Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at [insert contact email/phone number].

6. International Shipping (Optional)

At this time, we do not offer international shipping. For special requests, contact us at [insert contact email].

7. Changes to Your Order

If you need to update your shipping address after placing an order, please contact us within 24 hours.
Changes made after this period may result in delayed delivery.